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Thread: where to get help with an Epson 4800 that's jamming

  1. #1

    where to get help with an Epson 4800 that's jamming

    Hi Everyone
    I have an Epson 4800 that has started to jam paper. It's not the print head - because it jams even when I eject the paper.. I was playing around with some of the settings on the front of the printer, and maybe I did something incorrect.
    Anyway, I returned everything to the initial settings but it's still jamming. Just before this happened, I noticed very faint lines on the print in the direction of the print travel. I have a feeling something is scraping or too tight.
    Anyway, where would the best place be to ask a question on how to fix this myself on one of the web forums.
    To get at techie from Tel Aviv from Epson will cost about $250 for just one hour! (they charge an two hours transport and an hours work)
    So before I start in on this, I'd like to try myself.
    Thanks everyone!

  2. #2

    Join Date
    Jan 2006
    Location
    Tucson AZ
    Posts
    1,409

    Re: where to get help with an Epson 4800 that's jamming

    Does it do it with plain paper as well as heavier photo paper? I;m wondering if the platen height setting might be off - I had head strikes on thicker papers before I set it.

    Not really sure it's called "Platen Height" - might be something like "Gap" but there's definitely a parameter to set it.

    Just a SWAG. Hope you figure it out. Last time I needed a service guy here in Tucson it was more that $250 - maybe more than $500 IIRC - it was a while ago.

  3. #3
    Peter De Smidt's Avatar
    Join Date
    Jan 2001
    Location
    Fond du Lac, WI, USA
    Posts
    5,797

    Re: where to get help with an Epson 4800 that's jamming

    Get a service manual, and go through the trouble shooting steps.
    "Why can't we all just get along?" President Dale, Mars Attacks

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