Iīm on a bad experience. I have already received from B&H my awaited Saunders VTrack 16x20 easel (and other items).
Usually, items from B&H are double covered; first covered by the manufacturers cardboard box, and then into a shipping carton. I have received even a 4x5" enlarger in this way.
The easel came into the manufacturers cardboard box, so thin cardboard for the easelīs weight to my thoughts. No added protection or shipping carton. No "fragile" stickers. Even so, the box was OK. Hurray for UPS. This Saunders original box looks previously opened, then closed with B&Hīs paper tape. -"Bad thing"- I thought. Yes, -too bad-. The easel looks used, with some dings, dirty (badly cleaned, it still shows cleaning, paper and blade wear marks!!), and the worst of all, the plate base was absolutely curved and the blade frame bent. It canīt be easily repaired. Some allen bolts have been clumsy tightened: their heads are damaged. Some of them show rust! Incredible. I suspect they have slipped me a demo unit at best. I suppose Saunders easels on top finish quality, isnīt it? Clearly, it is not a shippers mistreat.
I paid for new. I paid for it US$ 413.95 plus 172.00 shipping plus 125.00 taxes. Great.
Of course, it will be returned for exchange or refund. B&H policy accept it, but what about shipping returning charges? I understand that european tax customs are money lost to me (another 125.00 if exchanged), but what about shipping? I must pay return shipping to B&H. Can I demand them for this amount later? I consider this consingment a B&Hīs clear irresponsibility. Have anybody of you experienced something similar with B&H? I wonder if they will support the "shippers mistreat theory". Iīm really disappointed... perhaps your experience could help me... thanks.
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