Canon 9950f arrived

**Franco** · 7-Dec-2004, 02:07

Thanks for your reply Kirk.
I think a "bug" like that will not fixed soon. Can you suggest another scanner in the same range of price and features? Maybe the Epson 4870?
I'm interested in a scanner for 35mm (easy batch scanning with a dust removal system) to 4X5".

Now I have a Agfa Duoscan (my first and old scanner, 6-7 years ago) and a SmartScan 3600 (it's the same of PrimeFilm, ecc...I've found at least 4 different name for the same model). The SmartScan 3600 has a very poor quality (very slow, 25% of scans with a strange line across the neg/dia, frame not centered, a lot of noise). One years ago I starded with digital (Canon 10D) and I think I will newer go back to 35mm film but I'm always using medium and large format camera. I would like to scan all my old 35mm (a very boring job) in order to have a digital archive. This is my situation.

Bye.

**Kirk Gittings** · 8-Dec-2004, 10:36

I have just rejected another replacement scanner from Canon. Same steaking problem and no help from Canon. Lots of my time wasted on their problem. My Epson 4870 works fine ( I was looking for higher speeds and large volume for batch scans. Don't buy the Canon.

**Franco** · 9-Dec-2004, 06:27

That's incredible. Ok, I will stay away from the 9950F.
Thanks.

**Franco** · 9-Dec-2004, 06:48

Ehi...I found some specs of the new Epson Perfection 4990 here:

http://www.epson.fr/produits/scanners/perfection4990photo/index.shtml

and

http://www.epson.fr/produits/scanners/perfection4990photo/specifications/index.shtml

why only in the French site?

**Joseph Santos** · 23-Dec-2004, 22:07

Here is one in english:

http://www.epson.com.hk/scannerdesc.jsp?id=p4990

**Kirk Gittings** · 5-Jan-2005, 19:53

AS it turns out,

The resolution of my problems with the scanner was a very fruitful and professional discussion with a knowledgeable Canon technical rep. He had a few suggestions that had never been mentioned before such as stray ambient light reaching the film during the scan which I had never thought of. He also said that the scanners I returned had been sent back to their research dept. and they could find nothing wrong with them.

For my part, I think my standards were more demanding than the price point on this scanner would allow technically.

I could not test "stray ambient light" issue as I had already brow beat them into a refund and I had no scanner to try it on. All I know is that my Epson 4870 works fine in the exact same environment that the Canon failed in.

All in all, I think in the end that Canon dealt with me professionally. I hope others will test thier scanners thoroughly.