I've had this printer for some time now with absolutely no issues. Here is my first one. When I am using roll paper- I send the image to the printer- (all the paper and cut settings appear to be correct) the print window opens and it appears as if the information is on its way. The pause light blinks green. After quite a while- the window disappears as if the job is completed but printing has not yet started! A few moments later the printer sounds as if it is about to print but all it does is feed out about 17 inches of paper and cut it without printing--ouch.. I installed the newest driver and that didn't help. Also, I can't seem to find any information regarding this in the user's manual.