MPrice
11-Nov-2007, 08:20
Last year I bought a refurb'd Epson 4990 Photo which unfortunately came with Silverfast SE rather than Ai, I tried to get the upgrade but it was past the point when they still did that. Yesterday I finally got around to upgrading to Silverfast Ai. I first installed the demo to make sure everything was working correctly and then spent about 4-5 hours getting familiar with it in order to make sure it was the right thing and that it worked with my computer and system (Mac OSX). Everything seemed fine, I got some nice scans and paid the $109 upgrade fee and entered my serial number. Initially everything seemed fine but as I worked with it I found that the zoom feature was different and then that one of the palettes I had been using had mysteriously disappeared (3 tabs - basic, advanced and navigation with sliders for exposure, saturation, brightness and contrast). I searched on the Silverfast site and found a forum entry saying something similar from an older version and an answer saying that palette was only available in Ai Studio. Anybody know if that is the case? If so, what gives? There are separate downloads for Ai and Ai studio, I downloaded the correct one, it had the palette until I entered my serial number, or so it appears...am I missing something? I know I can achieve similar results with the levels/curves dialogs or in PS, I'm just feeling a bit cheated on the missing features, now they're here, now that you paid...they're not. I guess the first thing to do is contact Silverfast but I have the feeling that isn't going to go anywhere so wanted to check here first to see if anybody else had had any similar experiences or knowledge on where to find the missing features.
On a somewhat related note, I was under the assumption it was best to do as much manipulation (curves, levels, color balance) pre-scan, is this the case with the sliders I mention above or are they doing more harm than good at this level making it a better idea to leave these adjustments to be done after the scanning in PS?
Thanks for the help.
Mike
On a somewhat related note, I was under the assumption it was best to do as much manipulation (curves, levels, color balance) pre-scan, is this the case with the sliders I mention above or are they doing more harm than good at this level making it a better idea to leave these adjustments to be done after the scanning in PS?
Thanks for the help.
Mike